Cold loop — today
Fragmented, fragile, frustrating.
Fragmented tools, unclear hand-offs, humans drowning in low-value checks. Automation that nobody fully trusts.
Manual checks everywhere
Humans first. Automation that listens.
Humans over the loop, not out of it.
hotloop.ai helps organisations design human-first AI and automation loops. We show you where humans must stay in control, where automation can take over, and how to wire it all together into a hot loop that gets smarter every cycle.
Strategy & loop design
Human-in / on / over-the-loop mapping
Responsible, measurable AI
Built in Aotearoa. Designed for organisations anywhere.
The hot loop model
Live, learning workflow
Clear triggers and guardrails
Human judgement at key points
Automation everywhere else
Feedback into training and governance
The hot loop model
Put humans where they add the most value.
Every workflow has a loop. We help you redesign it so the right mix of humans and automation work together in real time.
Hot loop — tomorrow
Clear triggers. Human judgement at the key moments.
Automation handles the routine. Humans handle the moments that matter. Every loop feeds data back into training, governance, and better decisions.
Adaptive, measurable, human-first
What is Human-over-the-loop AI?
Humans own the loop. AI learns inside it.
Traditional automation tries to push humans out of the loop. Human-over-the-loop AI does the opposite: it deliberately keeps people in the system as owners of the loop. The AI watches, learns, and suggests. Humans decide, steer, and improve.
Step 01
Map your current loops
We unpack how work really flows today: who does what, where it stalls, and where humans are underused or overwhelmed.
Step 02
Design the hot loop
Together we design a target state where AI, automation, and humans form a tight, measurable loop around your outcomes.
Step 03
Make it real & safe
We connect the tools, define governance, and embed feedback so your hot loop stays adaptive, ethical, and human-first.
Defining the loop
What does good look like in a hot loop?
A hot loop is not just fast. “Good” means the loop is aligned to real outcomes, accountable to humans, and improving with every cycle. This is where we start in every engagement: making “good” explicit.
Good is defined, observable, and revisitable.
Before we design or deploy a hot loop, we co-design what “good” means with you: not just the output, but the boundaries, behaviours, and trade-offs your teams are comfortable with.
- What a “great” outcome looks like for each pass of the loop.
- Where AI can safely stretch its strengths – and where it must not.
- How humans see, correct, and overrule the loop when needed.
- Which signals tell us the loop is drifting away from “good”.
Over time, “what good looks like” evolves. We build feedback into the loop so you can adjust your definition as your teams, tools, and context change.
From cold workflows to hot loops
We don’t just automate tasks. We design the loop itself.
A hot loop is a closed, observable cycle where each turn of the loop makes the next one smarter. We focus on three types of loops inside your organisation.
Decision loops
Approvals, risk checks, triage, prioritisation. Humans set the guardrails; AI surfaces patterns and recommendations.
Service loops
Customer and learner journeys, from first touch to follow-up. Automation handles the routine; humans handle the moments that matter.
Learning loops
Feedback, coaching, and improvement cycles. Turn every interaction into insight that feeds your team and your models.
How hotloop.ai can help
Human-over-the-loop strategy, design, and delivery.
Human-over-the-loop strategy
- Executive workshops and discovery sessions to align on where AI belongs.
- Clarify where humans must stay firmly in charge of the loop.
- Co-create vision, risks, opportunities, and operating model.
Loop design & automation mapping
- End-to-end service blueprints of your critical workflows.
- Human-in / on / over-the-loop diagrams and governance points.
- Tooling and integration recommendations for your stack.
Implementation & coaching
- Pilot hot loops with real teams and real work.
- Coaching for leaders and frontline teams.
- Metrics, dashboards, and feedback rhythms.
Our approach to hot loops
Automation with a conscience.
We combine service design, AI literacy, and automation know-how with a deep respect for the people doing the work. No hype, no black boxes.
Humans first, always.
Hot loops are about respect for human judgement. We’re not trying to engineer people out of the system. We’re designing systems where people can do their best work.
Safety by design — clear escalation paths
Human veto points baked into loops
Skill uplift, not skill erosion
Transparent, observable workflows
Built in Aotearoa. Designed for anywhere.
We’re grounded in the realities of teams working in complex, regulated environments. We design hot loops that honour people, context, and kaupapa — while still giving you the benefits of modern AI.
Ready to design your first hot loop?
Tell us where humans and AI should meet in your work.
Tell us a bit about your organisation and where you’re at with AI and automation. We’ll come back with ideas for where a hot loop could unlock the most value.